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Any delivery charges will be explained to you by phone or, if you order from our website, will be stated on the website. We will try to deliver the goods on the date agreed with you, normally with 72 hours of confirmation of order to maximum of 28 days. We will contact you if we experience nay further delays in dispatching the product to you. We will deliver to the address highlighted in your contract agreement. You must be available to accept personal delivery and sign acknowledgement of delivery. If the package appears damaged when it is delivered to you we advise you not to accept delivery.

We strongly recommend that, upon receipt, you inspect the phone. In the unlikely event that we deliver the wrong phone to you or the phone or other goods are defective or damaged, please inform us as soon as reasonably possible.

We will not be liable for any delays beyond our reasonable control. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver it.

If we are unable to provide you with the phone you have ordered for reasons beyond our reasonable control, you will be contacted as soon as possible at which point you will be offered the choice of accepting a substitute phone (if available) or a complete refund of any sums that you have paid.

Communic8 will deliver anywhere in the UK by courier. If purchasing a contract phone, the courier will require a signature from the individual who will be legally responsible for the contract. They will also require seeing one proof of signature and one proof of address before handing over the phone.

Once you have opened the box, you will need to call us on 08701 600600 to activate the phone.

Returns

If you wish to take advantage of our returns policy, it is your obligation to return the phone in question together with any accessories and other goods supplied at your own cost by special delivery.

Our returns policy is in addition to any other rights you have and enables you to return the phone and other products we have sent you and end any associated airtime agreement even if you have used the phone. For phones with an associated airtime agreement, the phone and other goods must be returned to us within 14 days of delivery (unless purchasing under distance selling provision). For handset only phones the phone must be returned to us within 7 working days of delivery. You must follow the Returns Procedures supplied with the phone. If there is an associated airtime agreement, you will remain liable to pay for any calls and line rental until the phone and all other goods we supplied to you are received back by us in new condition in accordance with this policy. The phone and other goods must be returned in their original packaging. If we do not receive the phone and other goods back by the required date or it is not in new condition or we do not receive all the accessories that we sent to you, then any associated airtime agreement will not be cancelled and you will remain liable under it. You are responsible for the phone and other goods until they are received by us. Unless we have provided you with a prepaid envelope, you are responsible for the cost of returning the phone to us. Where you are returning a handset only phone, you will be responsible for the costs of returning the phone to us.

Any free airtime or other services will be pro-rated over the period before the associated airtime agreement ends. (For example, if your offer contains 100 free minutes per month and you return the phone one quarter of the way through the month, you would only be entitled to 25 free minutes. If you used more than this you will be charged for the excess.)

Refunds (where applicable) will be credited to the card used for the original purchase after receipt of the returned equipment and satisfactory inspection by us. Please allow 30 days for the refund.

Unless you have cancelled the contract in accordance with paragraph 10, even if you do not use the phone, the airtime agreement will be deemed to be have commenced on the date of delivery.Communic8 will not replace units that have developed faults due to misuse of the unit, such as, but not limited to drop damage, water damage, accidental damage, fire damage. Communic8’s decision on such matters is final.